4 Easy Steps for Returns & Refunds

  • Contact us with your order details
  • Send us photos of Faulty or Damaged item(s)
  • We will ask you to send back or dispose of the item(s)
  • You get the refund after confirmation
T&Cs Apply


    Please kindly contact us for the return within THREE days upon receiving

    To be eligible for a return, please ensure the item is in the same condition that you received it. (unworn or unused, in its original packaging.)

    There's minimal chance of your parcel sustaining any injury on the way to you because we are doing our best to package products.

    But the sad truth is, we don't always win. 

    So, if the item you receive is Faulty or Damaged

    If your product is faulty, incorrect, not as described or damaged, we will provide you with a free return (or we may ask you to dispose of it).

    And we will arrange a replacement or refund after your confirmation.

    For returns, we will advise you on how to send the item back, and the shipping cost will be at our expense.

    Please kindly understand that we ONLY accept returns for the reason of FAULTY or DAMAGED.

    We will NOT accept returns for the following reasons:

    ✘Change of Mind 

    ✘Not getting the one in your mind (blind box products)


    Note 1: Some items may have specific return policies, e.g. pre-order items, MEGA Collectible, and limited-edition items. Please check the corresponding pages for more information.

    Note 2This return policy applies to POP MART Australia official sales channels including online shop (au.popmart.com), Robo Shops and physical stores.

    Note 3: Please contact the relevant store (or third-party seller) for purchase from physical stores. If the seller is unable or unwilling to accept a return, please contact au@popmart.com for further assistance.

    Note 4: For Robo Shops and physical stores purchacing, returns must be accompanied by an original receipt.

    Find your nearest Roboshops and physical stores by clicking here.


    Start your return and CONTACT US

    For more questions, please feel free to drop us a line at au@popmart.com