FAQ

Product

What is Blind Box?

BLIND BOX is a type of sealed packaging that keeps what's inside a mystery until you open it.

Every design of the figures in the series will be displayed on the side of the box, and you will be getting one of them once you open a box.

Some are rarer to find, we call it the "SECRET" figures.

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What is Blister Pack?

Blister Pack is another type of packaging for POP MART figures.

The size of figures in Blister Pack is 100%, the same size as a blind box figure.

Unlike Blind Box, the design of a figure in Blister Pack is not random, what you see is what you get.

Besides blind box and blister pack, there are Figures in 200%, 400%, and 1000%, indicating the sizes of the figures.

Shipping

Where do you ship the orders?

Currently we are shipping all our orders from our warehouse in Melbourne.

We are doing our best to provide more options like local pick-up, and we will update it when we are ready.

If you would like to be the first one to know, please sign up for our newsletter.

What shipping options are available?

We offer free STANDARD Shipping (AusPost Parcel Post) on orders above $59.

Free EXPRESS Shipping (AusPost Express Post) on orders above $199.

For more details please click here.

When will my order be shipped?

Confirmed orders are usually processed within 2 business days.

Once your order is ready to ship, you'll receive the notification via email.

Do you ship to other countries besides Australia?

Sorry that we are shipping orders to Australian addresses ONLY.

Returns

What if the item I received is damaged?

We accept returns and will provide replacements or refunds for items that arrived damaged.

Please contact us within 3 days after receiving it.

For more details about return policy, check out this page.

What if I don't like the item I received ?

Sorry that we are unable to provide returns because of "change of mind".

For more details about return policy, check out this page.

Get in touch

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