Location

NSW - Westfield Parramatta

Classification

Full Time & Part Time

Position Summary

We are looking for passionate and driven Sales Associates to join our team in Westfield Parramatta! The ideal candidate will be someone who enjoys creating exceptional customer service experiences and enjoys working as a team, as well as success in working towards targets and KPI’s, and most importantly, has a positive, can-do attitude.

Key Responsibilities

• Provide exceptional customer service and support
• Drive sales through providing customers with informative product knowledge relating to POP MART
• Assist with stock management including unpacking, shelf arrangement, replenishing and stock take
• Processing of daily transactions at counter efficiently and effectively
• Support the store to operate efficiently by possessing excellent communication skills, organisational and time management skills.

Essential Requirement

• Previous retail or customer service experience
• A can-do positive attitude and excellent communication skills
• Able to work both independently and enjoy working in a team environment
• Possess a sense of urgency and attention to detail
• Flexible availability to work across the week
• Fluency in Mandarin is highly advantageous

Location

NSW – Sydney

Classification

Full Time

Position Summary

POP MART is a rapidly growing company and we currently have a fantastic opportunity for a dedicated Area Manager to join our
team!

Key Responsibilities

• Managing 3 stores with direct Store Manager reports (Parramatta, Sydney CBD, Chatswood)
• Driving sales performance and exceptional customer service experiences across your region
• Leading by example to foster a customer first mindset
• Continuously reviewing results and driving sales and the achievement of KPIs
• Providing clear and effective communication aligned with the strategy focuses to your team
• Providing consistent coaching and training to support any skill gaps with your Store Managers
• Fostering talent and striving to retain team members through effective internal professional progression
• Contributing and working closely with the Recruitment team for successful recruitment activations and continuously networking to form relationships to attract future talent
• Ensuring stores follow through on all VM & operational processes

Essential Requirement

• Previous retail management experience with a proven ability to lead and motivate teams
• At least three years experience in a retail management position
• Pride yourself with business acumen and commercial awareness with exceptional sales ability
• Passionate about customer service and supporting team members to meet sales targets and KPIs
• Ability to analyse data to drive actionable insights and have sound critical thinking skills
• Manage time effectively and work independently, being a self-driven person
• Driver's Licence and reliable car to travel to your stores in the NSW
• Fluency in Mandarin is highly advantageous

Location

NSW - Parramatta

Classification

Full Time

Position Summary

We are currently looking for a passionate and driven Store Manager/Assistant Store Manager for locations below:

• Parramatta

The ideal candidate will be someone who enjoys creating exceptional customer service experiences, enjoys
leading and supporting a small team and work towards targets and KPI’s, and most importantly, has a positive, can-do attitude.

Key responsibilities

• Train, mentor and coach team members to work towards goals and succession planning
• Problem solving and ability to provide solutions
• Assist with roster management and payroll approval
• Manage the team to ensure that tasks are completed in an efficient and effective manner
• Proactive approach in loss prevention/ stock management i.e. stock shrinkage
• Have proactive and creative approach around visual merchandising of the store
• Lead by example by providing exceptional customer service

Essential Requirement

• Experienced and well- rounded retail management experience
• A can-do attitude
• High level of written and verbal communication skills
• Strong problem solving and analytical skills
• Ability to manage competing priorities, tasks and overall expectations
• Adaptable and supportive approach
• Fluency in Mandarin is highly advantageous

Location

VIC - Melbourne

Classification

Part time & Casual

Position Summary

We are looking an experienced stock replenishment and customer service specialist to join us on a part time or casual basis in Melbourne VIC.

In this role, you will work across Melbourne and surrounding suburbs (such as Highpoint, Melbourne CBD, Northland etc.) to replenish our Roboshops (Vending machines) to ensure our blindbox products are easily accessible and shoppable. As we are in the expansion stage, this role at times may also be responsible in assisting with setting up new vending machines after hours.

Key Responsibilities

• Responsible for the logistics of stock to vending machines in Melbourne
• Confirm the quantities of stock at the warehouse and make sure the number is correct before delivering stock to all vending machines
• Replenish stock for vending machines (approx 1 - 3 times a week)
• Check and report the status for vending machines
• Report and coordinate with the delivery and stock issues.

Essential Requirement

• Must have customer service, logistic and delivery experience.
• Must have Full Driver License.
• Have own vehicle to perform delivery (mileage will be reimbursed)
• Fluency in English and Chinese is highly advantageous
• Great personality and excellent communication skills.

Location

QLD - Mt Gravatt

Classification

Full Time

Position Summary

We are currently looking for a passionate and driven Store Manager/Assistant Store Manager for locations below:

• Mt Gravatt

The ideal candidate will be someone who enjoys creating exceptional customer service experiences, enjoys leading and supporting a small team and work towards targets and KPI’s, and most importantly, has a positive, can-do attitude.

Key responsibilities

• Train, mentor and coach team members to work towards goals and succession planning
• Problem solving and ability to provide solutions
• Assist with roster management and payroll approval
• Manage the team to ensure that tasks are completed in an efficient and effective manner
• Proactive approach in loss prevention/ stock management i.e. stock shrinkage
• Have proactive and creative approach around visual merchandising of the store
• Lead by example by providing exceptional customer service

Essential Requirement

• Experienced and well- rounded retail management experience
• A can-do attitude
• High level of written and verbal communication skills
• Strong problem solving and analytical skills
• Ability to manage competing priorities, tasks and overall expectations
• Adaptable and supportive approach
• Fluency in Mandarin is highly advantageous